Current Outage Status

We are not aware of any outages at this time


Report an outage by calling 614.918.2031 or 877.818.2637

24/7 emergency support is always available 




of all outages at NEP communities in 2018 were not caused by NEP equipment failures.


out of 120 outages across 150 communities in 7 states in 2018



host utility outage


NEP maintained equipment


property maintenance issues



Is your power out?
Don't worry; we're on it.

When the power goes out in all or part of your home, first determine whether it’s truly a power outage. It could be a blown fuse or a tripped breaker. Check your main electric panel for one or more switches flipped to “off.” If your home is equipped with a circuit breaker, resetting it will restore your power. If your home utilizes a fuse box, contact your property manager to have the blown fuse replaced and power restored.

If you’ve checked your electric panel and found that the problem is not with a fuse or breaker, check to see if power is out in your community. If you suspect an outage, report it to NEP by calling 614.918.2031 or 877.818.2637. Our NEP Resident Support team is available 8 am to 6 pm, Monday through Friday. While our resident support staff is only available during normal business hours, we do offer 24/7 after-hours emergency support! A live person is always available to talk with you and will email all related information to our resident support staff to be answered within 24 business hours. If there is an emergency such as an outage, resident support and field personnel will be notified immediately via email, call and text to begin the troubleshooting process and provide you with the most up to date information via our website. 


NEP vs. Host Utility Company

NEP is a smart metering, billing and technology service provider on behalf of your community. The host utility company generates, transmits and distributes power to the property where NEP then uses residential meters to capture consumption. Equipment up to the meters is owned by either the property or the host utility company. In instances where the host utility experiences an equipment failure, NEP cannot resolve the issue since the equipment/or the cause of the outage that failed is owned by the host utility company. NEP dispatches our Field Operations team to affected properties to assess the situation, inspect community infrastructure and provide assistance if they can. Additionally, our Resident Support staff is in contact with our Field Operations team for the duration of the power outage to ensure our website is updated with the latest information provided to us by the host utility company.


Storms and outages happen

here's how to handle them


Storms and outages happen. But with a few easy steps you can be ready for them. We've put together a handy checklist to help you create your Emergency Storm Kit. We've also compiled our best tips to help you prepare before an outage, stay safe during an outage and make sure things are in order once power has been restored. 



Before an outage


Creating an emergency storm kit and taking a few simple steps to prepare can help
you stay safer and more comfortable while you wait for power to be restored.


prepare for an outage

  1. Charge your cell phone, laptop and other battery powered devices.

  2. Fill your vehicle’s gas tank as gas pumps rely on electricity and might not be operable.

  3. Purchase or freeze additional ice in plastic containers to help store cold food in coolers.

  4. Fill your bathtub or other containers with water which can be used for drinking, cooking, washing or flushing toilets.

  5. Be sure you know how to manually open your garage door.

  6. If someone in your home depends on power for medical treatment, be sure you have a backup power source.

  7. In case of evacuation or extended outage, have a plan to move yourself, your family and any pets to an alternate location.

create your emergency kit

  1. Flashlights or battery-powered lanterns

  2. Extra batteries

  3. Battery powered or wind-up radio

  4. Non-perishable food that doesn’t require cooking

  5. Manual can opener

  6. Drinking & cooking water

  7. Blankets & sleeping bags

  8. Coats, hats & gloves

  9. First-aid kit

  10. Fire extinguisher

  11. Cash

  12. Any special items for infants, small children, pets or family members with special medical needs



During an outage


Follow these tips to stay safe and as comfortable as possible during an outage.



  1. Keep your refrigerator and freezer doors closed as much as possible.

  2. Food kept in the refrigerator will be safe for up to 4 hours if unopened.

  3. Food kept in the freezer will stay frozen for up to 48 hours when full and up to 24 hours when partially full.

  4. For longer outages, you can preserve food in coolers packed with ice. During winter months, coolers can also be stored in cold areas of your house or in an unheated garage.

  5. During a snow storm, snow drifts can be used as a makeshift freezer for food (beware of attracting animals) and snow can be melted as an additional water source.


  1. Turn off all lights and appliances (including heating or air conditioning systems). This helps to prevent circuit overload when power is restored.

  2. Disconnect appliances and electronics, such as computers and televisions, to protect them from a possible momentary power surge when power turns back on. You can also consider adding surge protectors.

  3. Be certain nothing is left cooking on the stove, as it could be easily forgotten when power is restored and become a safety hazard.

  4. Remember to keep one light on so you know when service has been restored.



  1. Never use generators, grills, camp stoves or other gasoline, propane, natural gas or charcoal burning devices inside your home, garage or any partially enclosed area.

  2. Never use your oven as a heat source.

  3. In cold weather, wear a hat, several layers of loose fitting, lightweight, warm clothing rather than one layer of heavy clothing, and opt for mittens rather than gloves.

  4. In hot weather, wear loose, lightweight, light-colored clothing and drink plenty of water. Because heat rises, moving to the lowest level of your home may be more comfortable.

  5. Avoid unnecessary travel, since power lines may be down, traffic lights could be out and roads will be congested.



After an outage


Once your power is restored, there are a few easy steps you can take
to keep yourself safe, healthy and prepared for any future outages.



Check the refrigerator/freezer. If the outage lasted less than 4 hours, food in the refrigerator should be safe. If the food in your freezer is 40˚ F or below and has ice crystals, it is safe to refreeze.


Throw away any unsafe food. This includes food that has been at room temperature for more than 4 hours, at or over 40˚ F for more than 2 hours. If food has an unusual color, texture or smell, throw it out.


Contact your doctor about any medications that may have spoiled during the outage.


Reset any clocks without a backup power supply. Don't forget clocks built into electronics or appliances such as the clocks on your stove, microwave and coffee pot.


If you come across a downed power line, do not touch it. Call your host utility provider to report it.



Replace any supplies you may have used from your emergency kit so that it is well-stocked for any future power outages.