Nationwide Energy Partners is proud to serve on behalf of your community as your new billing provider! No need to sign up; an account is automatically created for you when you move in. You will receive your first bill in the mail within 30 days.

When it comes to paying bills, your community wants to make it as simple and convenient as possible. That’s why we provide one unified bill for all of your services; you simply pay one bill each month and you’re done. We offer several options for paying each month or finding support, including many convenient digital options. You choose the one that works best for you!

 
 
 

resident account 

Log in to your Resident Account to pay your bills or sign up for autopay. While you're there you can also learn more about your energy usage.

online

Save time by paying your bill online. We’re a recognized payee with most major banks.

autopay

Pay automatically from your bank account or credit/debit card each month (no cost). Log into your Resident Account to set up autopay now.

phone

Call 614.918.2031 or 877.818.2637 and select "option 2" to pay your bill through our 24/7 automated bill pay at no cost to you.

You can also pay with our NEP Resident Support Team, 8 am to 6 pm, Monday through Friday for a $3.50 service fee per each transaction.

mail

Pay your bill by mailing the detachable payment stub includeded with your bill along with your check to:

Nationwide Energy Partners,
P.O. Box 183009, Columbus, OH 43218

in person

Payments are accepted in all Walmart and Kroger locations in the continental US.

Walmart charges a service fee of $1 for 3-day payment or $1.50 for next business day per transaction.

Kroger charges a $2 service fee for next business day per transaction.

 

 
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We offer live support with our NEP Resident Support team 8 am to 6 pm, Monday through Friday, and live emergency support 24/7. 
You can also contact us online, and our Resident Support team will assist you via email. More convenience means you use less energy—pretty smart.

We accept Visa, Mastercard, Discover as well as checks.

 

 
 

SECURITY DEPOSIT

 
 

A security deposit may be applied to your first bill. This deposit is 100% refundable after 12 months of on-time payments. There are also 2 ways to have this deposit waived: residents can submit a letter of credit or sign up for autopay.

 
 
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letter of credit

To have your security deposit waived, send us a letter of credit from a previous utility provider showing that there were no more than two missed or late payments within a twelve month period. To obtain a Letter of Credit, simply contact your previous utility provider and request to have one faxed to us.

FAX YOUR LETTER OF CREDIT TO 1.866.295.4121 OR 614.448.4366

If you choose this method, please ask them to include your current address and NEP account number on the document to ensure it is attached to the appropriate account.

enroll in autopay

If you sign up for the Autopay Service (ACH), your security deposit is waived while you are enrolled. Log into your Resident Account and create a new Autopay Schedule. Your Autopay start date must be at least 7 days before your due date to take effect and avoid the security deposit being deducted. Autopay is designed to pay the full balance owed, and payments are automatically withdrawn each month on your scheduled due date. You may enroll with the payment method of your choice, including a checking or savings account, or a credit or debit card. Cancellation of Autopay will result in the security deposit being reapplied to your account.

 
 

 
 

Late Fees

 
 

NEP provides metering and billing services on behalf of your community owner or community association. Failure to receive a bill does not change the due date or possibility of disconnection due to non-payment. A late fee of $20 will be assessed for past due balances over $100. 

A $30 charge may be applied to your account for all payments not honored by the bank for any reason, including, but not limited to: insufficient funds (NSF), account closed, payment stopped, no signature, and improperly drawn or submitted. 

All fees are subject to change per your community’s request.

 
 
 
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Transparent Billing

HERE'S A PEAK AT THE FEATURES THAT MAKE OUR BILL SO INNOVATIVE

 
 

We value innovation in every area and that includes our bill. So we've put a lot of time, effort and research into its design and we're pretty proud of the results. It's easy-to-read format is designed to help you understand your usage and charges and gives you the information and tools to make smarter energy choices.


Community charges

Community charges are charges your community has chosen to allocate to its residents for services rendered in common areas. These charges are typically outlined in your lease.

Utility charges

Utility charges are measured and billed based on meter reads and applicable local utility rates for residential service. These charges represent the utilities portion of your rent or dues.

 
 
 
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